Monthly Archives: May 2010

Hello Operator

Standard
Actual call center conversations!

Customer:   ‘I’ve been calling 700-1000 for two days and can’t get
through;can you help?’
Operator:    ‘Where did you get that number, sir?’
Customer:   ‘It’s on the door of the business.’
Operator:    ‘Sir, those are the hours that the business is open.’
++++++++++++ +++++++++ +++++++++ +++++++++ +++++++++ +++++++++ +++++++++ +++
Samsung Electronics
Caller:        ‘Can you give me the telephone number for Jack?’
Operator:   ‘I’m sorry, sir, I don’t understand who you are talking about.’
Caller:        ‘On page 1, section 5, of the user guide it clearly
states that I need to unplug the fax machine from the AC wall socket
and telephone Jack before cleaning. Now, can you give me the number
for Jack?’
Operator:   ‘I think it means the telephone plug on the wall.’
———— ——— ——— ——— ——— ——- ———— —
Tech Support:  ‘I need you to right-click on the Open Desktop.’
Customer:        ‘OK.’
Tech Support:  ‘Did you get a pop-up menu?’
Customer:    ‘No.’
Tech Support:  ‘OK. Right-Click again. Do you see a pop-up menu?’
Customer:        ‘No.’
Tech Support:  ‘OK, sir. Can you tell me what you have done up until
this point?’
Customer:        ‘Sure. You told me to write ‘click’ and I wrote ‘click’.’
———— ——— ——— ——— ——— ——— ——— —-
Caller:  ‘I deleted a file from my PC last week and I just realized
that I need it. So, if I turn my system clock back two weeks will I
get my file back again?’
———— ——— ——— ——— ——— ——— ——— —-
This has to be one of the funniest things in a long time. I think this
guy should have been promoted, not fired. This is a true story from
the WordPerfect Helpline, which was transcribed from a recording
monitoring the customer care department. Needless to say the Help Desk
employee was fired; however, he/she is currently suing the WordPerfect
organization for ‘Termination without Cause.’

Actual dialogue of a former WordPerfect Customer Support employee.
(Now I know why they record these conversations! ):

Operator:       ‘Ridge Hall, computer assistance; may I help you?’
Caller:            ‘Yes, well, I’m having trouble with WordPerfect. ‘
Operator:       ‘What sort of trouble??’
Caller:            ‘Well, I was just typing along, and all of a sudden
the words went away.’
Operator:       ‘Went away?’
Caller:            ‘They disappeared’
Operator:       ‘Hmm. So what does your screen look like now?’
Caller:            ‘Nothing.’
Operator:       ‘Nothing??’
Caller:            ‘It’s blank; it won’t accept anything when I type.’
Operator:       ‘Are you still in WordPerfect, or did you get out?’
Caller:            ‘How do I tell?’
Operator:       ‘Can you see the ‘C: prompt’ on the screen?’
Caller:            ‘What’s a sea-prompt?’
Operator:       ‘Never mind, can you move your cursor around the screen?’
Caller:            ‘There isn’t any cursor; I told you, it won’t
accept anything I type.’
Operator:       ‘Does your monitor have a power indicator??’
Caller:            ‘What’s a monitor?’
Operator:       ‘It’s the thing with the screen on it that looks like
a TV.Does it have a little light that tells you when it’s on?’
Caller:            ‘I don’t know.’
Operator:       ‘Well, then look on the back of the monitor and find
where the power cord goes into it. Can you see that??’
Caller:            ‘Yes, I think so.’
Operator:       ‘Great. Follow the cord to the plug, and tell me if
it’s plugged into the wall.
Caller:            ‘Yes, it is.’
Operator:       ‘When you were behind the monitor, did you notice that
there were two cables plugged into the back of it, not just one? ‘
Caller:            ‘No.’
Operator:      ‘Well, there are. I need you to look back there again
and find the other cable.’
Caller:           ‘Okay, here it is.’
Operator:      ‘Follow it for me, and tell me if it’s plugged securely
into the back of your computer..’
Caller:           ‘I can’t reach.’
Operator:      ‘OK. Well, can you see if it is?’
Caller:           ‘No..’
Operator:      ‘Even if you maybe put your knee on something and lean way over?’
Caller:           ‘Well, it’s not because I don’t have the right angle
— it’s because it’s dark.’
Operator:      ‘Dark?’
Caller:           ‘Yes – the office light is off, and the only light I
have is coming in from the window.’
Operator:      ‘Well, turn on the office light then.’
Caller:           ‘I can’t.’
Operator:      ‘No? Why not?’
Caller:           ‘Because there’s a power failure.’
Operator:      ‘A power …… A power failure? Aha. Okay, we’ve got
it licked now. Do you still have the boxes and manuals and packing
stuff that your computer came in?’
Caller:          ‘Well, yes, I keep them in the closet.’
Operator:     ‘Good. Go get them, and unplug your system and pack it
up just like it was when you got it. Then take it back to the store
you bought it from.’
Caller:          ‘Really? Is it that bad?’
Operator:     ‘Yes, I’m afraid it is.’
Caller:          ‘Well, all right then, I suppose. What do I tell them?’
Operator:    ‘Tell them you’re too stupid to own a computer!’

 

Charu

Balance sheet and revenue has been announced!

Standard

Since it is the perfect time for getting audited of their accounts for the year ended 31st March 2010 most of the companies has revealed their balance sheet.  When I was going through the paper The Economic times, I was found some interesting news that, most of the companies are getting into the profits when compared to the last year profit margin.  Yes since it is the recovery of the Great Depression, all the stock markets, companies like product based and project based are getting better.  But still some of the companies are sending out the employees out of their companies.

Even now the sad part is: Spain, Greece and other two countries are in debt crisis.  During the September 2008 to April 2009, Greece country was spending money lavishly during the times of the Great Depression.  And now they are suffering.  The same case happened during 1991 in India too.  One thing that we can avoid during the times of economic downturn is not to spend that much.  And more banks are helping out Greece and Spain now.

-Charu